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General
Why cant I see the catalogue???
You must become a member of this website in order to browse the catalogue and place orders. To become a member you must first fill in the form located [here]. After you have filled in your details please allow up to 48 hours for our staff to process your request and grant you access to the website.

Membership
How do I become a member?
To become a member you must first fill in the form located [here]. After you have filled in your details please allow up to 48 hours for our staff to process your request and grant you access to the website.
I have filled out the membership form, but I still can not log in!
Please allow up to 48 hours for our staff to process your request and grant you access to the website. If you urgently need to place an order, please contact us during business hours: Monday to Friday 9:00am - 5:00pm (Sydney Local Time).
Help! I have forgotten my password.

Orders
How do I keep track of my online orders?
You can keep track of your orders by clicking on the Orders tab. If you do not see your orders there it means that our staff are processing them. Please contact us for further information.
Are shipping/freight charges included in the price?
No, shipping is not included. When we are processing your order we will contact you to discuss your freight options.
Ok, I've made and order.. now what?
We will contact you to discuss shipping/freight charges and issue you with an invoice.